Effective Date:1 Feb, 2026
Last Updated: 1 Feb, 2026
Empire Medical Care (“Empire Medical Care,” “we,” “us,” or “our”) offers SMS (text message) communications to support patients and individuals who choose to receive such messages. By opting in to receive SMS messages from us, you agree to the terms outlined below.
SMS Consent & Use of Information
By providing your mobile phone number and opting in, you consent to receive SMS messages from Empire Medical Care.
Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.
Your information is handled in accordance with our Privacy Policy and HIPAA Notice of Privacy Practices, where applicable.
Types of SMS Communications
If you consent to receive SMS messages from Empire Medical Care, you may receive text messages related to:
Appointment reminders and confirmations
Telehealth visit updates
Prescription or refill-related notifications
Billing or payment inquiries
Administrative or service-related communications
Follow-up messages related to your care
SMS messages are not used for emergency communication.
Message Frequency
Message frequency may vary based on your interaction with our services.
You may receive up to 10 messages per week, depending on your appointments, requests, or ongoing care.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
Empire Medical Care is not responsible for carrier charges related to SMS messaging.
Opt-In Methods
You may opt in to receive SMS messages from Empire Medical Care by:
Submitting an online form on our website
Checking an SMS consent box during registration or intake
Providing verbal or written consent during scheduling or service enrollment
Opting in is not required to receive healthcare services.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time.
To opt out:
Reply STOP to any SMS message you receive
After opting out, you will no longer receive SMS messages unless you re-enroll.
You may also request removal by contacting us directly.
Help & Support
If you need assistance or experience issues with SMS messaging:
Reply HELP to any SMS message
Or contact us directly at:
📧 info@empiremedicalcare.com
📞 +1 (347) 786-3511
Privacy & HIPAA
SMS messages may contain limited information and are not a secure method of communication.
Do not share sensitive medical information via SMS unless instructed by a healthcare provider.
For details on how we protect your information, please review our:
Additional Options
If you do not wish to receive SMS messages, simply do not opt in when presented with SMS consent options on our forms or communications.
Standard Messaging Disclosures
Message and data rates may apply
Message frequency may vary
You may opt out at any time by texting STOP
For help, text HELP or contact Empire Medical Care
SMS services may be changed or discontinued at any time
Changes to These Terms
Empire Medical Care reserves the right to update these SMS Terms & Conditions at any time. Updates will be posted on our website and become effective upon posting.
Contact Information
If you have questions about these SMS Terms & Conditions, contact:
Empire Medical Care
📍 New York, USA
📧 info@empiremedicalcare.com
📞 +1 (347) 786-3511