Effective Date: 1 Feb, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Empire Medical Care website, services, and related digital platforms (collectively, the “Site” and “Services”). By accessing or using the Site or Services, you agree to be bound by these Terms and all policies referenced herein. If you do not agree, do not use the Site or Services.
1. About Empire Medical Care
Empire Medical Care (“Empire,” “we,” “us,” or “our”) operates a telehealth platform that connects eligible users with independent, licensed healthcare providers for virtual urgent care and telehealth services.
Empire Medical Care does not practice medicine and does not interfere with the professional judgment of healthcare providers. Medical services are provided solely by independent providers who are responsible for the care they deliver.
2. Scope of Telehealth Services
Telehealth involves the use of electronic communications to enable healthcare providers to evaluate, diagnose, and treat patients when the provider and patient are not in the same physical location.
You understand and agree that:
Telehealth is not a substitute for in-person emergency care
Services are limited to non-emergency, mild to moderate conditions
Certain conditions require in-person evaluation and cannot be treated via telehealth
Providers may determine that telehealth is not appropriate for your situation
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
3. No Guarantee of Diagnosis, Treatment, or Prescription
Medical care delivered through telehealth has inherent limitations. You acknowledge that:
No specific medical outcome, diagnosis, treatment, or prescription is guaranteed
Prescriptions are issued only if clinically appropriate, at the sole discretion of the provider
Some medications, including controlled substances, may not be prescribed via telehealth
Refill requests are subject to medical review and eligibility
4. Informed Consent for Telehealth
By using the Services, you provide informed consent and acknowledge that:
Telehealth may involve the electronic transmission of personal health information
Technical issues or data limitations may impact care delivery
Lack of physical examination may affect diagnostic accuracy
You may withdraw consent to telehealth services at any time
You agree to provide accurate, complete, and current health information, including medications, allergies, and medical history.
5. User Eligibility
The Services are available only to individuals who:
Are located in the United States
Are legally able to consent to medical services
Meet state-specific eligibility requirements
Are not accessing the Site for testing, investigative, or legal claim-building purposes
Parents or legal guardians may act on behalf of minors where permitted by law.
6. User Accounts & Security
Some Services require account creation. You agree to:
Maintain the confidentiality of your login credentials
Provide accurate registration information
Notify us immediately of unauthorized access
Accept responsibility for all activity under your account
Empire Medical Care reserves the right to suspend or terminate accounts at its discretion.
7. Privacy & HIPAA Compliance
Your personal information may be protected under federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Protected Health Information (PHI) is handled in accordance with applicable laws, provider obligations, and our Privacy Policy and Notice of Privacy Practices (NPP) where applicable.
Please review our Privacy Policy for full details.
8. Communications (Email, SMS, Phone)
By providing your contact information, you consent to receive communications related to:
Appointment coordination
Administrative notices
Service updates
You may opt out of non-essential communications where permitted. Message and data rates may apply. Electronic communications may not always be secure.
9. Fees & Payments
Some Services may require payment. By using paid Services, you agree that:
Fees are disclosed prior to service delivery
Payment authorization is required before services are rendered
Insurance coverage is not guaranteed
Missed or late cancellations may incur fees
Empire Medical Care does not guarantee reimbursement by insurance providers.
10. Acceptable Use
You agree not to use the Site or Services to:
Violate any law or regulation
Submit false or misleading information
Impersonate others
Transmit harmful or malicious content
Interfere with Site functionality
Harvest user data without consent
We reserve the right to restrict or terminate access for violations.
11. Intellectual Property
All content on the Site—including text, graphics, logos, and software—is owned by or licensed to Empire Medical Care and protected by intellectual property laws.
You may use the Site for personal, non-commercial purposes only. Unauthorized use is prohibited.
12. Third-Party Links
The Site may contain links to third-party websites for convenience. Empire Medical Care does not control or endorse these sites and is not responsible for their content or practices.
13. Disclaimer of Warranties
The Site and Services are provided “as is” and “as available.”
We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.
14. Limitation of Liability
To the fullest extent permitted by law, Empire Medical Care shall not be liable for:
Medical outcomes
Delays or technical failures
Loss of data
Indirect, incidental, or consequential damages
Your sole remedy for dissatisfaction is to discontinue use of the Services.
15. Indemnification
You agree to indemnify and hold harmless Empire Medical Care, its affiliates, and partners from claims arising out of your violation of these Terms or misuse of the Services.
16. Modifications to Terms
We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance. You are responsible for reviewing the Terms periodically.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of New York and applicable federal law. Any disputes shall be resolved exclusively in courts located within New York, unless otherwise required by law.
18. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
19. Contact Information
Empire Medical Care
📧 Email: info@empiremedicalcare.com
📞 Phone: +1 (347) 786-3511
📍 United States